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Terms of Service

Last updated: September 14, 2026

These Terms of Service (“Terms”) govern your access to and use of the services provided by StayPeek, Inc. (“StayPeek,” “we,” “our,” or “us”).

By accessing or using StayPeek, you agree to be bound by these Terms.

By completing a payment or activating the service, you acknowledge and agree to these Terms.

1. Overview of Service

StayPeek is a B2B SaaS platform that enables hotels to provide curated, location-based local content experiences to their guests through a web-based interface.

The service may include:

  • a hotel onboarding and account system
  • a content curation and management interface
  • guest-facing experience pages accessible via links or QR codes

Curated content is refreshed on a monthly schedule (the 5th of each month, KST); see §8-A for details.

2. Eligibility

You must be at least 18 years old and authorized to act on behalf of a hotel or business to use StayPeek.

By using the service, you represent that:

  • you have authority to bind the hotel or organization
  • all information you provide is accurate

3. Account and Access

To use StayPeek, you may be required to:

  • provide business and contact information
  • complete a payment process
  • create or activate an account

You are responsible for:

  • maintaining the confidentiality of your account credentials
  • all activities under your account

4. Service Flow and Payment Structure

StayPeek operates under the following onboarding and subscription model:

A. Setup Fee

To initiate service, a one-time setup fee is required. This fee constitutes consideration for the curation build services described below and is charged immediately upon submission. Refunds are governed by Section 5-A.

The setup fee covers:

  • curation of local video content around your hotel
  • preparation of a preview version of your StayPeek experience
  • full technical setup of your hotel's experience layer

B. Curation and Preview Phase

Following payment of the setup fee, StayPeek will build your hotel's curated local experience, typically within 5–7 business days. You will then be provided access to a preview version.

During this phase, you may:

  • review the content and experience
  • decide whether to proceed with a subscription

C. Subscription Commencement

If you are satisfied with the preview, you may commence a monthly subscription. Subscription billing begins only upon your affirmative decision to subscribe after reviewing the preview.

If you are not satisfied with the preview, you are not obligated to subscribe. In such case, no subscription fees will be charged. Once your preview has been delivered, the setup fee is non-refundable because the curation work has been performed (see Section 5-A).

D. Subscription Billing

  • subscription fees are determined by room-count tier and billed monthly
  • billing is recurring and automatic unless canceled
  • payments are processed via third-party providers such as Stripe
  • you are responsible for ensuring valid payment details
  • subscriptions are month-to-month with no minimum commitment period

E. Transitional Provision

Agreements entered into before July 14, 2026 shall continue to be governed by the terms in effect at the time of their execution, including provisions relating to deposits, refund eligibility, and complimentary trial periods. Sections 4 and 5 as amended on July 14, 2026 apply only to agreements entered into on or after that date.

F. Hotel Concierge Onboarding (applies to hotels that apply through the Concierge application flow)

When a hotel applies through the Concierge application flow at /hotels/apply, the following terms apply in place of Sections 4-B and 4-C above:

  • Upfront payment at application. At the time of application, the customer pays a one-time setup fee (monthly plan) or the first-year fee (annual plan). A payment method is saved for future recurring charges.
  • Build period. StayPeek builds the hotel's curated local experience within 5 business days. There is no separate preview-approval step; the page is opened by StayPeek when the build is complete.
  • Subscription starts on the go-live date. The monthly subscription begins on the day the page is opened (go-live date) and is charged on the same date each month. Annual subscriptions renew one year from the go-live date; a reminder is sent 7 days before renewal.
  • Room-count tier. Subscription fees are determined by room-count tier. The tier is verified by StayPeek before go-live (using publicly available information such as Google Travel or OTA listings) and corrected if the actual room count differs from the application.
  • Refund. The upfront payment is fully refundable within 7 days of payment, provided that the page has not gone live. After the page goes live, or after 7 days from payment, the upfront payment is non-refundable. See Section 5-A.
  • Cancellation. Monthly subscriptions may be canceled at any time; cancellation takes effect at the end of the current paid billing period. Annual subscriptions may be canceled before the renewal date.
  • Place requests. Hotels may request specific places to be added to their guide through the dashboard. Requests are processed as described in the service documentation.

[한국어] 컨시어지 신청(/hotels/apply)으로 가입한 호텔에는 위 4-B·4-C 대신 이 조항이 적용됩니다. 신청 시 셋업비(월납) 또는 첫해 이용료(연납)를 결제하고 결제수단을 저장합니다. 5영업일 안에 페이지를 열어 드리며, 프리뷰 승인 단계 없이 완성 즉시 오픈합니다. 구독은 페이지를 여는 날부터 시작됩니다(월납: 매월 같은 날, 연납: 1년 뒤 갱신·7일 전 안내). 객실 수 티어는 라이브 전에 확인하며, 신청과 다르면 보정합니다. 결제일로부터 7일 이내이고 페이지를 열기 전이면 전액 환불됩니다(§5-A). 구독은 언제든 해지할 수 있으며 현 결제 기간 종료 시 효력이 발생합니다.

5. Setup Fee and Refund Policy

A. Setup Fee

The upfront payment (setup fee on the monthly plan, or first-year fee on the annual plan) is fully refundable within 7 days of payment, provided that your page has not gone live. You can request the refund from your dashboard. Once your page has gone live, or after 7 days from payment, the upfront payment is non-refundable, as it constitutes consideration for curation build services that have been performed. You agree to these terms at checkout. Nothing in this section limits any rights you may have under applicable consumer protection law.

[한국어] 선결제 금액(월납 셋업비 또는 연납 첫해 이용료)은 결제일로부터 7일 이내이고 페이지를 열기 전이면 전액 환불됩니다(대시보드에서 요청). 페이지를 연 뒤 또는 결제일로부터 7일이 지나면 환불되지 않습니다. 결제 시 이 조건에 동의하며, 관련 소비자 보호 법령상 권리를 제한하지 않습니다.

B. Subscription Fees

Subscription fees already charged for a billing period are non-refundable, except where required by applicable law. Upon cancellation, service continues through the end of the current paid billing period.

C. Transitional Provision

For agreements entered into before July 14, 2026, the deposit and refund terms in effect at the time of the original agreement shall apply. See §4-E.

6. Cancellation

You may cancel your subscription at any time.

  • cancellation will take effect at the end of the current billing cycle
  • no partial refunds are provided for unused time

7. Use of Service

You agree not to, and will not permit any third party to:

  • Decompile, reverse engineer, disassemble, or otherwise attempt to derive the source code, underlying ideas, or algorithms of the Service.
  • Use any robot, spider, scraper, or other automated means to access the Service for any purpose, including data scraping, crawling, or data mining.
  • Access or use the Service in order to build a competitive product or service.
  • Bypass, circumvention, or attempt to bypass any measures we may use to prevent or restrict access to the Service.
  • Upload any image or other content that infringes third-party copyright, trademark, or publicity rights, including photographs sourced from the internet, stock image sites, or other hotels without a valid license.
  • Upload images depicting identifiable individuals (including guests, staff, or passersby) without their prior, informed consent, or any images of minors.

7-A. User Content and License

As a hotel customer, you may upload images and other content (“User Content”) to StayPeek in order to configure your guest-facing experience.

By uploading User Content, you represent and warrant that:

  • you own the User Content or have obtained all rights, licenses, consents, and permissions necessary to use it and to grant the license below;
  • the User Content does not infringe any third party's intellectual property, privacy, publicity, or other rights;
  • the User Content does not contain images of identifiable individuals without their prior consent, and does not depict minors;
  • the User Content complies with all applicable laws and does not contain unlawful, defamatory, obscene, or otherwise objectionable material.

You grant StayPeek a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, and distribute your User Content solely for the purpose of operating, providing, and improving the Service (including display on guest-facing experience pages). This license ends when you delete the User Content or terminate your account, except to the extent retention is required for legal, backup, or security purposes.

StayPeek reserves the right, but is not obligated, to review, remove, or disable any User Content that we reasonably believe violates these Terms or applicable law.

7-B. Copyright and DMCA Policy

StayPeek respects the intellectual property rights of others and expects users to do the same. If you believe that content hosted on StayPeek infringes your copyright, you may submit a notice under the Digital Millennium Copyright Act (“DMCA”).

A DMCA notice should include:

  • an electronic or physical signature of the copyright owner or authorized agent;
  • identification of the copyrighted work claimed to have been infringed;
  • identification of the allegedly infringing material and its location on StayPeek (e.g., URL);
  • your contact information (address, telephone number, email);
  • a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and
  • a statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.

Send DMCA notices to: dmca@staypeek.com.

StayPeek may, in appropriate circumstances, remove or disable access to allegedly infringing content and terminate the accounts of repeat infringers.

7-B-1. Guest Book

Certain guest-facing pages include a Guest Book, where anyone visiting the page may leave a short note and an optional photo without signing in (“Guest Book Entry”).

Entries are published immediately and are not reviewed in advance. StayPeek does not pre-screen, verify, or endorse Guest Book Entries, and does not verify that a writer actually stayed at the accommodation. Guest Book Entries are not reviews or ratings of the accommodation, and no aggregate score or count is derived from them.

By leaving a Guest Book Entry, you:

  • represent that the content is yours or that you have all rights necessary to post it, and that it does not infringe any third party's rights;
  • represent that any photo does not depict identifiable individuals without their prior consent, and does not depict minors;
  • agree not to include links, contact details, advertising, personal data of others, or unlawful or defamatory material;
  • grant StayPeek and the operator of that accommodation a worldwide, non-exclusive, royalty-free license to host, store, display, and distribute the entry on the guest-facing page for as long as it remains published.

Removal. The operator of the accommodation may remove any Guest Book Entry from their own page at their discretion and without notice. StayPeek may additionally remove entries it reasonably believes to be unlawful, harmful, spam, or in breach of these Terms. Neither StayPeek nor the operator is obligated to monitor Guest Book Entries. Removal is not reversible by the accommodation operator.

Retention. Guest Book Entries belong to the accommodation page on which they were left. If that accommodation is removed from the Service, its Guest Book Entries and any attached photos are deleted with it.

Photos and data. Photos are re-encoded before storage, which removes embedded metadata including capture location (EXIF GPS). StayPeek does not store the raw IP address of a contributor; a one-way hash is retained solely to limit abuse.

To report a Guest Book Entry, contact us through the inquiry form on the website.

7-C. Hotel-Provided Information Accuracy

Hotels using StayPeek are solely responsible for the accuracy of information they provide, including but not limited to hotel name, address, contact details, photos, logos, and descriptive content. StayPeek does not independently verify hotel-supplied data. Guests viewing a hotel's experience page should not assume StayPeek has validated such information.

8. Third-Party Content and Services

StayPeek may display or integrate content from third-party platforms such as YouTube and mapping services.

  • such content is subject to the terms of those platforms
  • StayPeek does not own or control third-party content

StayPeek uses these services in compliance with applicable platform policies.

External services on which StayPeek depends — including but not limited to YouTube, Google Maps Platform, and analytics providers — may unilaterally modify their APIs, content policies, embedding rules, quotas, or terms at any time. As a result, certain videos may become un-embeddable, place metadata may become incomplete, and individual features may be temporarily or permanently degraded without prior notice. StayPeek will use commercially reasonable efforts to adapt but disclaims liability for service degradation caused by upstream third-party changes.

8-A. Content Update Schedule and Time-Sensitive Information

StayPeek aggregates location-based content (videos, business names, addresses, photos, business status) from third-party sources on a monthly cycle, on the 5th of each month (KST), through an automated synchronization job.

Because updates are scheduled rather than real-time, displayed information — including business operating hours, temporary closures, menus, contact details, and other time-sensitive attributes — may be outdated by up to approximately 30 days at any given moment.

Guests are responsible for verifying current business hours, availability, and operating status directly with the establishment before visiting. StayPeek does not guarantee the accuracy or timeliness of such information and shall not be liable for any loss, damage, inconvenience, or wasted travel resulting from reliance on it.

9. Intellectual Property

All rights, title, and interest in StayPeek, including software, design, and content (excluding third-party content), remain the property of StayPeek, Inc.

You are granted a limited, non-exclusive, non-transferable license to use the service.

10. Service Availability

We aim to provide reliable service but do not guarantee uninterrupted or error-free operation.

StayPeek may:

  • modify features
  • suspend or discontinue parts of the service

10-A. Force Majeure

StayPeek shall not be liable for any failure, delay, or interruption of the service caused by events beyond its reasonable control, including but not limited to natural disasters, war, civil unrest, government action, labor disputes, internet or telecommunications outages, failures of cloud infrastructure or third-party services, cyberattacks, or pandemics.

11. Disclaimer of Warranties

StayPeek is provided “as is” and “as available.”

We make no warranties regarding:

  • accuracy of content
  • availability
  • fitness for a particular purpose

12. Limitation of Liability

To the maximum extent permitted by law:

StayPeek shall not be liable for:

  • indirect, incidental, or consequential damages
  • loss of revenue, profits, or data

Our total liability shall not exceed the amount paid by you in the preceding 3 months.

13. Indemnification

You agree to indemnify and hold harmless StayPeek from any claims arising from:

  • your use of the service
  • violation of these Terms
  • infringement of third-party rights

14. Privacy

Your use of the service is also governed by our Privacy & Cookies Policy.

15. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

16. Changes to Terms

We may update these Terms from time to time.

Continued use of the service after changes constitutes acceptance of the updated Terms.

17. Contact

StayPeek, Inc.

131 Continental Dr, Suite 305

Newark, Delaware 19713

United States

17-A. Guest Experience Page (GEP) — Viewer Terms

The Guest Experience Page (GEP) is a viewer-only interface provided by StayPeek on behalf of subscribing hotels for the convenience of their guests. Guests accessing a GEP are not parties to the contractual relationship between StayPeek and the hotel, but their use is nevertheless subject to the disclaimers and limitations of liability set forth in §8, §8-A, §10, §10-A, §11, and §12. Decisions to visit, contact, or transact with any business featured in GEP content are made entirely at the guest's own discretion and risk.