Privacy & Cookies
Last updated: April 11, 2026
StayPeek, Inc. (“StayPeek,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
We aim to be transparent about how we collect, use, and safeguard your data across our website and services.
1. Who this policy applies to
This policy applies to:
- Hotel representatives who visit our website, request a demo, or subscribe to StayPeek
- Guests who access StayPeek through hotel-provided links or QR codes
- Any users who interact with our website or services
2. About StayPeek
StayPeek is a B2B SaaS platform that helps hotels become local experience hubs by organizing high-quality local video content around each hotel and presenting it in a map-based, multilingual experience.
3. Information we collect
A. Information you provide
We may collect:
- Name
- Work email address
- Hotel name
- Job title
- Hotel address
- Inquiry or message content
- Account setup information
B. Payment information
Payments are processed securely through Stripe.
We may receive:
- Payment status
- Billing email
- Subscription status
- Limited card details (e.g., last 4 digits)
We do not store full payment card information.
C. Automatically collected information
We may collect:
- IP address
- Browser and device information
- Pages visited and interactions
- Session data
- Approximate location
D. Hotel-uploaded images and content
Hotel customers may upload images and related content (e.g., property photos) to StayPeek for display on their guest-facing experience pages.
Hotels are responsible for ensuring that any uploaded content:
- does not include images of identifiable individuals without consent
- does not contain images of minors
- complies with applicable privacy and data protection laws
StayPeek stores these images solely to render them within the Service and does not use them for any other purpose.
E. Guest usage data
When users access StayPeek via hotel-provided links or QR codes, we may collect usage data such as:
- Page views
- Interaction data
- Language preferences
This data is used solely to improve service performance.
4. How we use information
We use information to:
- Provide and operate StayPeek
- Process payments and subscriptions
- Create and manage accounts
- Improve service performance
- Communicate with users
- Ensure security and prevent fraud
- Comply with legal obligations
5. Legal basis for processing
We process personal data based on:
- Contractual necessity
- Legitimate interests
- Consent (for analytics cookies)
- Legal obligations
6. Cookies and tracking
A. What are cookies?
Cookies are small files stored on your device that help websites function and understand usage.
B. Types of cookies we use
1) Essential cookies (always active)
Used for:
- Website functionality
- Login/session management
- Security
- Payment processing (Stripe)
These cookies are required and cannot be disabled.
2) Analytics cookies (consent-based)
Used to understand how users interact with our website.
We use:
- Google Analytics
These cookies are only activated if you provide consent via our cookie banner.
3) Marketing cookies
We do not use advertising or retargeting cookies at this time.
If we introduce such cookies in the future, we will update this policy and request additional consent where required.
C. Managing cookies
You can manage cookies through:
- Our cookie banner
- Your browser settings
If you select “Reject Non-Essential,” analytics cookies will not be used.
7. Third-party services
We use trusted third-party services to operate StayPeek, including:
- Stripe (payments)
- Google Analytics (analytics)
- HubSpot (customer communication and CRM)
YouTube API Services and Google
StayPeek uses YouTube API Services to display location-relevant video content within the Service. By using StayPeek, you also agree to be bound by the YouTube Terms of Service.
Information accessed through YouTube API Services and other Google services is handled in accordance with the Google Privacy Policy.
Video content is played through YouTube's official embedded player. When you play a video, YouTube may collect data and set cookies on your device in accordance with its own policies. You can review and manage the data Google collects about you through Google's privacy settings.
8. Data sharing
We may share data with:
- Payment providers
- Cloud infrastructure providers
- Analytics providers
- Communication tools
- Legal and compliance advisors
We do not sell personal data.
9. International data transfers
As a global service, your data may be processed in countries outside your country of residence, including the United States.
Where required, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) to ensure that personal data is protected during international transfers.
10. Data retention
We retain personal data only as long as necessary for:
- Service operation
- Legal and financial compliance
- Security and fraud prevention
11. Your rights
Depending on your location, you may have the right to:
- Access your data
- Correct inaccuracies
- Request deletion
- Withdraw consent
- Object to processing
To exercise your rights, contact us at:
We aim to respond to all requests within 30 days.
12. Security
We implement reasonable administrative, technical, and organizational safeguards to protect your information.
However, no system can be guaranteed to be completely secure.
13. Children's privacy
StayPeek is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.
14. Third-party links
Our services may contain links to third-party websites or services.
We are not responsible for the privacy practices of those third parties.
15. Changes to this policy
We may update this policy from time to time.
We will update the “Last updated” date when changes are made.
16. Contact
StayPeek, Inc.
131 Continental Dr, Suite 305
Newark, Delaware 19713
United States
Email: privacy@staypeek.com
Support: support@staypeek.com