Privacy & Cookies
Last updated: October 15, 2026
StayPeek, Inc. (“StayPeek,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
We aim to be transparent about how we collect, use, and safeguard your data across our website and services.
1. Who this policy applies to
This policy applies to:
- Hotel representatives who visit our website, request a demo, or subscribe to StayPeek
- Guests who access StayPeek through hotel-provided links or QR codes
- Any users who interact with our website or services
2. About StayPeek
StayPeek is a B2B SaaS platform that helps hotels become local experience hubs by organizing high-quality local video content around each hotel and presenting it in a map-based, multilingual experience.
3. Information we collect
A. Information you provide
We may collect:
- Name
- Work email address
- Hotel name
- Job title
- Hotel address
- Inquiry or message content
- Account setup information
- Host Brief subscription: email address, and — only if you choose to answer — whether you currently operate a property (operating / preparing / no), plus the campaign tags (utm) of the page you subscribed on
- Free page preview request (at /hosts/preview): Airbnb listing URL, property address, mobile phone number, and email address — used to produce the preview page and to send notices about its status. Retained for 1 year.
- Preview request form analytics (at /hosts/preview): we record anonymous form-step events (such as which field was focused or whether the page was left and returned to) to improve the form. These records contain no input values, no contact information, and no IP address; they are never sent to Meta or any other third party.
B. Payment information
Payments are processed securely through Stripe.
We may receive:
- Payment status
- Billing email
- Subscription status
- Limited card details (e.g., last 4 digits)
We do not store full payment card information.
C. Automatically collected information
We may collect:
- IP address
- Browser and device information
- Pages visited and interactions
- Session data
- Approximate location
D. Hotel-uploaded images and content
Hotel customers may upload images and related content (e.g., property photos) to StayPeek for display on their guest-facing experience pages.
Hotels are responsible for ensuring that any uploaded content:
- does not include images of identifiable individuals without consent
- does not contain images of minors
- complies with applicable privacy and data protection laws
StayPeek stores these images solely to render them within the Service and does not use them for any other purpose.
E. Guest usage data
When users access StayPeek via hotel-provided links or QR codes, we may collect usage data such as:
- Page views
- Interaction data
- Language preferences
This data is used solely to improve service performance.
4. How we use information
We use information to:
- Provide and operate StayPeek
- Process payments and subscriptions
- Create and manage accounts
- Improve service performance
- Communicate with users
- Ensure security and prevent fraud
- Comply with legal obligations
5. Legal basis for processing
We process personal data based on:
- Contractual necessity
- Legitimate interests
- Consent (for example, email newsletter subscriptions and the optional property question)
- Legal obligations
6. Cookies and tracking
A. What are cookies?
Cookies are small files stored on your device that help websites function and understand usage.
B. Types of cookies we use
1) Essential cookies (always active)
Used for:
- Website functionality
- Login/session management
- Security
- Payment processing (Stripe)
- Language and display preferences
These cookies are required and cannot be disabled.
2) Usage measurement (no cookies)
We count page views with Vercel Web Analytics and with our own page-view records. Neither uses cookies, and neither identifies individual visitors — we see how many times a page was opened, not who opened it.
3) Referral and attribution cookies (first-party)
Used only to learn which of our ads, links, or articles led to a sign-up. They are set by StayPeek itself, are not shared with third parties, and contain no name, email address, or visitor ID.
- ref_partner_slug / ref_partner_tag — the partner referral link you arrived from (90 days)
- sp_brief — the address of the last Host Brief article you read on our site (30 days)
- sp_acq_first — how you first arrived: the campaign (utm) values, the host name of the previous website (no paths or search terms), your country, and the time (90 days)
- sp_acq_last — the same values for your most recent visit from an ad link (30 days)
sp_acq_first and sp_acq_last are httpOnly, so scripts on the page (including ad pixels) cannot read them. If you subscribe to the Host Brief or apply for StayPeek within that period, the stored values are saved with your subscription or application so we can tell which ad or content brought you to us, by country; they are then kept for as long as that record. Deleting these cookies does not affect how the website works.
4) Advertising measurement — Meta Pixel and Conversions API
On our pages for Airbnb hosts (staypeek.com/hosts and the pages under it, including the Host Brief and the application form), we use the Meta Pixel to measure our ads on Facebook and Instagram and to show our ads to people who have visited these pages. It is loaded only for visitors connecting from South Korea, and it is not used on guest-facing property pages or in the dashboard.
- Collected by Meta through your browser — pages you view on these host pages, actions you take there (subscribing to the Host Brief, answering “operating” or “preparing” to the optional property question, opening the payment form, completing a payment), IP address, browser and device information, and the cookies _fbp (90 days) and _fbc (set when you arrive from a Meta ad)
- Sent by StayPeek to Meta from our server (Conversions API) when you subscribe to the Host Brief or pay for an application — your email address in irreversibly hashed form (SHA-256), IP address, browser information, the cookies above, and for payments the amount and plan. If you answer that you operate or are preparing to operate a property, we also send a separate “HostLead” event with that answer; “no” and no answer are not sent to Meta. When you request a free page preview at /hosts/preview, we send a Lead event with your email address and mobile phone number, both in irreversibly hashed form (SHA-256). We may later send preview stage events (PreviewDelivered, PreviewOpened, PreviewExpired) with the same hashed values to measure the preview funnel. To send the payment event after checkout, we attach the cookies, IP address, browser information and page address to the payment session at our payment processor (Stripe) when you apply. This is not done for applications made inside the dashboard.
We use this only to measure which ads lead to subscriptions and applications and to decide whom our ads are shown to. Meta processes this information under its own Privacy Policy. To refuse collection in your browser, block or delete these cookies or change your Meta ad preferences. To stop the events we send from our server, email support@staypeek.com from the address you subscribed or applied with: we add that address, in hashed form only, to a do-not-send list, and from then on we do not send any subscription or payment event for it to Meta. This list cannot stop collection in your browser, because the browser pixel does not know your email address — use the cookie and ad-preference options for that.
Who runs these ads. Our Facebook and Instagram ads in Korea are run on our behalf by our Korean affiliate, Flixovia Co., Ltd., which manages the ad account and campaigns. The measurement data described above is stored in a Meta advertising dataset registered to Flixovia. Flixovia uses it only to measure StayPeek's ads and decide whom they are shown to, and may not use it for any other purpose. In Meta's tools Flixovia sees ad performance and event counts; it does not receive your email address (Meta itself receives only a hashed form) and has no access to our subscriber or customer database. Flixovia handles this on our instructions under an agreement with StayPeek.
행태정보 수집 안내 (맞춤형 광고)
- 수집 사업자: Meta Platforms, Inc. (페이스북·인스타그램 광고)
- 광고 운영: 국내 페이스북·인스타그램 광고는 계열사 주식회사 플릭소비아(Flixovia Co., Ltd.)가 StayPeek을 대신해 운영합니다. 위 수집 정보는 플릭소비아 명의의 Meta 광고 데이터세트에 저장되며, 플릭소비아는 이를 StayPeek 광고의 성과 측정과 노출 대상 결정에만 이용하고 다른 목적으로 쓰지 않습니다. 플릭소비아는 Meta 광고 도구의 성과·이벤트 수치만 보며, 이메일 주소를 받지 않고 StayPeek의 구독자·고객 정보에도 접근하지 않습니다.
- 수집 위치·대상: staypeek.com/hosts 와 그 하위 페이지(호스트 브리핑·신청 화면), 한국에서 접속한 방문자만. 게스트용 숙소 페이지와 대시보드에서는 수집하지 않습니다.
- 수집 방법: Meta 픽셀(웹 브라우저 쿠키 _fbp·_fbc) 및 전환 API(서버 전송)
- 수집 항목: 방문한 페이지, 브리핑 구독·결제 화면 열기·결제 완료·무료 미리보기 신청 여부, 미리보기 신청 시 이메일과 휴대폰 번호의 SHA-256 해시값 및 이후 단계 이벤트(PreviewDelivered·PreviewOpened·PreviewExpired), 구독 시 선택 질문에 「운영 중」·「준비 중」이라고 답했는지와 그 답(아니요·무응답은 보내지 않음), IP 주소, 브라우저·기기 정보, 쿠키 식별자, 구독·결제 시 이메일 주소(SHA-256 으로 되돌릴 수 없게 변환), 결제 금액·요금제
- 이용 목적: 광고 성과 측정, 호스트 페이지 방문자에게 StayPeek 광고 표시
- 보유 기간: 쿠키 _fbp 90일. Meta 측 보관은 Meta 개인정보처리방침에 따름
- 결제 이벤트 전송을 위해, 신청할 때 위 쿠키·IP 주소·브라우저 정보·페이지 주소를 결제대행사(Stripe)의 결제 세션에 함께 기록합니다. 대시보드 안에서 한 신청은 기록·전송하지 않습니다.
- 거부 방법: ① 브라우저 수집 — 쿠키 차단·삭제 또는 Meta 광고 기본 설정 변경 ② 서버 전송 — 구독·신청에 쓴 이메일로 support@staypeek.com 에 요청하시면 그 주소를 해시값으로만 전송 거부 목록에 올리고, 이후 그 주소의 구독·결제 이벤트를 Meta로 보내지 않습니다. 브라우저 픽셀은 이메일을 모르므로 이 목록으로는 막을 수 없어 ①을 함께 이용해 주세요.
- 신청폼 분석: /hosts/preview 신청폼에서 어느 칸까지 진행했는지, 페이지를 떠났다 돌아왔는지 등 익명 진행 단계 이벤트를 기록합니다. 입력한 값, 연락처, IP 주소는 포함되지 않으며 Meta 나 다른 제삼자에게 전송하지 않습니다.
개인정보 처리 위탁 안내 (알림톡·문자 발송)
- 수탁자: 솔라피 주식회사(Solapi Co., Ltd.)
- 위탁 업무: 미리보기 신청·제작·전달 안내 등 거래성 카카오 알림톡 및 SMS/LMS 발송
- 제공 항목: 휴대폰 번호, 안내 메시지 내용
- 보유 기간: 발송 완료 후 솔라피 서비스 이용약관에 따른 로그 보관 기간
C. Managing cookies
You can view, block, or delete cookies in your browser settings. Blocking essential cookies may prevent login and payment from working; blocking referral and attribution cookies has no effect on the service.
7. Third-party services
We use trusted third-party services to operate StayPeek, including:
- Stripe (payments)
- Vercel (hosting and cookieless web analytics)
- Resend (email delivery)
- Solapi (KakaoTalk and SMS/LMS message delivery for preview status notifications — mobile phone number and message content)
- Meta (advertising measurement on host pages, Korea only — see Section 6), with ads run on our behalf by our Korean affiliate Flixovia Co., Ltd.
YouTube API Services and Google
StayPeek uses YouTube API Services to display location-relevant video content within the Service. By using StayPeek, you also agree to be bound by the YouTube Terms of Service.
Information accessed through YouTube API Services and other Google services is handled in accordance with the Google Privacy Policy.
Video content is played through YouTube's official embedded player. When you play a video, YouTube may collect data and set cookies on your device in accordance with its own policies. You can review and manage the data Google collects about you through Google's privacy settings.
8. Data sharing
We may share data with:
- Payment providers
- Cloud infrastructure providers
- Analytics providers
- Advertising platforms (Meta) and our Korean affiliate Flixovia Co., Ltd., which runs our Korean ads, as described in Section 6
- Communication tools
- Legal and compliance advisors
We do not sell personal data.
9. International data transfers
As a global service, your data may be processed in countries outside your country of residence, including the United States.
Where required, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) to ensure that personal data is protected during international transfers.
10. Data retention
We retain personal data only as long as necessary for:
- Service operation
- Legal and financial compliance
- Security and fraud prevention
11. Your rights
Depending on your location, you may have the right to:
- Access your data
- Correct inaccuracies
- Request deletion
- Withdraw consent
- Object to processing
To exercise your rights, contact us at:
We aim to respond to all requests within 30 days.
12. Security
We implement reasonable administrative, technical, and organizational safeguards to protect your information.
However, no system can be guaranteed to be completely secure.
13. Children's privacy
StayPeek is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.
14. Third-party links
Our services may contain links to third-party websites or services.
We are not responsible for the privacy practices of those third parties.
15. Changes to this policy
We may update this policy from time to time.
We will update the “Last updated” date when changes are made.
16. Contact
StayPeek, Inc.
131 Continental Dr, Suite 305
Newark, Delaware 19713
United States
Email: privacy@staypeek.com
Support: support@staypeek.com