Question 1

What is StayPeek?

Accepted Answer

StayPeek is a location-based content platform that transforms your hotel into a local experience hub. It curates high-quality local video content around your hotel and presents it through an interactive map with a multilingual Concierge Guide.

Question 2

How does StayPeek work?

Accepted Answer

We curate local video content around your hotel, map every location, and deliver it as a ready-to-use experience. Guests access it instantly via a link or QR code — no app required.

Question 3

Who is StayPeek for?

Accepted Answer

StayPeek is designed for hotels that want to enhance guest experience, increase booking conversion, and showcase their location as a key advantage.

Question 4

How long does it take to set up?

Accepted Answer

Your StayPeek preview is typically ready within 5–7 business days after submission.

Question 5

Do I need any technical integration?

Accepted Answer

No. StayPeek requires no integration, no installation, and no development work.

Question 6

Can I customize the content?

Accepted Answer

Yes. You can select and manage your plan's published content slots through the Guest Concierge Builder.

Question 7

How often is content updated?

Accepted Answer

Content is kept under review: closed places and unplayable videos are removed automatically, and new videos are added as they clear our curation bar.

Question 8

What languages are supported?

Accepted Answer

StayPeek supports multiple languages through a professionally written Concierge Guide.

Question 9

How do guests access StayPeek?

Accepted Answer

Guests simply scan a QR code or click a link — no login required.

Question 10

Does StayPeek replace concierge staff?

Accepted Answer

No. It enhances your concierge service by providing scalable, always-available recommendations.

Question 11

Can I track performance?

Accepted Answer

Yes. StayPeek provides analytics on guest engagement and content performance.

Question 12

What happens if I don't like the preview?

Accepted Answer

Simply do not subscribe. The setup fee is non-refundable as it covers the curation work already performed, but no subscription charges will apply — there is no period where you pay for something you have not seen.

Question 13

When does billing start?

Accepted Answer

Monthly subscription billing begins when you choose to subscribe after reviewing your preview. The setup fee is a one-time charge at the time of application.

Question 14

Can I cancel anytime?

Accepted Answer

Yes. You can cancel your subscription at any time.

Question 15

Is this suitable for small hotels?

Accepted Answer

Yes. StayPeek is designed to work for hotels of all sizes.

Question 16

How is StayPeek different from Google Maps or YouTube?

Accepted Answer

StayPeek reorganizes existing content around your hotel location and delivers it as a seamless, curated experience.

Question 17

How do I get started?

Accepted Answer

Simply submit your hotel and start your StayPeek preview today.

Frequently Asked Questions